FAQs

What if I miss my pick up?: If your garbage pick up is missed, contact Universal Waste Systems at 1-855-UWSOFNM (897-6366) or 505-377-8833. They will return the same day if they are advised before 3 pm. If they are notified after 3 pm, the missed pick up will occur the next day.

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Solid Waste Collection Services

1. How do I sign up for Service?: You can contact Universal Waste Systems via phone at 1-855-UWSOFNM (897-6366), 505-377-8833, or online at the Universal Waste System website.

2. What if I want opt out of service and dispose of my own trash?: You can contact Universal Waste Systems via phone at 1-855-UWSOFNM (897-6366), 505-377-8833, or online at Universal Waste Systems website.

3. How do I contact Universal Waste Systems?: Universal Waste Systems can be contacted by phone at 1-855-UWSOFNM (897-6366), 505-377-8833, or online at email Universal Waste Systems.

You can pay your bill by using the Payment Coupon attached to your invoice that you received in the mail from Universal Waste Systems (check or credit/debit card).

Pay By Mail

You may mail a check to:
Universal Waste Systems
PO Box 760
Los Lunas, NM 87031

Make sure to include your account number.

Pay By Phone

You may pay by phone at 505-377-8833.

Pay Online

You may pay online at www.uwsnm.com (credit/debit card).

5. What is my pick up day?: Cart should be place the night before your pick up date. Map With Pick-up Days (PDF)

6. What time is my trash pick up?: Trash carts should be roadside by 6 am the morning of your pick up.

7. What if I miss my pick up?: If your garbage pick up is missed, contact Universal Waste Systems at 1-855-UWSOFNM (897-6366) or 505-377-8833. They will return the same day if they are advised before 3 pm. If they are notified after 3 pm, the missed pick up will occur the next day.

8. What Holidays does Universal Waste Systems observe?: Universal Waste Systems observes the following holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day. Trash collection will resume one day later than your normal pick up day.

9. What can I put in my trash cart?: Acceptable Material Trash and Recycle Items (PDF)

10. What is SAP and FAP?: Special Assistance Program (SAP) The SAP provides free additional services to our senior citizen, handicapped, and/or special needs customers. Financial Assistance Program (FAP) The FAP provides discounts to qualifying homeowners in accordance with the Federal Poverty Guidelines.

11. How do I get a Senior Discount, Special Assistance (SAP) or Financial Assistance (FAP) Form?: You can contact Universal Waste Systems via phone at 1-855-UWSOFNM (897-6366), 505-377-8833, or online at www.uwsnm.com or email a request to service@uwsnm.com

12. Is Recycling available?: At this time curbside Recycling is in the works. A flyer will be sent out to all registered accounts with information as to when this will happen. If you currently have recycling, you may take it to the Conejo Transfer Station at no cost. The Conejo Transfer Station is located at 1100 Manzano Expressway, Los Lunas, NM 87031.

13. What will I be able to recycle?: Acceptable Material Trash and Recycle Items (PDF)

14. How do I order another cart?: You may order another cart by contacting Universal Waste Systems by phone at 1-855-UWSOFNM (897-6366), 505-377-8833, online at service@uwsnm.com , or via mail at Universal Waste Systems PO Box 760 Los Lunas NM 87031(make sure to include your account number)